Sep 4, 2024
Automate entry of sales orders from WhatsApp into your ERP System
Daniel Emaasit, CEO
TLDR: The Logistify AI Assistant automates the manual process of entry of sales orders from WhatsApp into your ERP, in real-time! The value for Manufacturers and Distributors is 90% reduction in labor costs of data entry clerks, 90% reduction in return orders due to data-entry errors, & 50% faster order fulfillment which increases customer satisfaction and repeat orders.
The Problem
Recently, I visited a manufacturer of bakery products in Nairobi, Kenya who described to me the manual process of sales-order collection in their sales department. Almost 70% of their incoming sales orders are via order channels such as Phone calls, SMS, and WhatsApp. 25% of their incoming sales orders are via email from Modern Trade customers such as supermarkets, hospitals, schools & other large organizations. Finally, 5% of their incoming sales orders are via their e-commerce platform. They receive on average 1,500 orders per day. The sales department has to compile all these orders into their ERP system, SYSPRO ERP. And this is where it gets interesting!
They have dozens of data-entry clerks scanning their sales-email, WhatsApp groups, SMS to extract sales orders and manually enter them into their SYSPRO ERP. The regional sales managers described two major frustrations with this manual process:
It's error prone. Almost 10% of return orders are due to data entry errors in quantities ordered or SKUs ordered. This leads to millions of shillings in lost sales, which affects their sales KPIs.
It's time consuming. Dozens of data entry clerks spend 90% of their working hours entering sales orders into their SYSPRO ERP, which delays order fulfillment thereby leading to low customer satisfaction and low repeat orders. This also affects their sales KPIs.
Meanwhile, the General Manager described his frustration with this manual process.
It's labor intensive. They spend millions of shillings in labor related costs.
The Solution
We've built the Logistify AI Assistant to solve this problem. It's like ChatGPT for logistics and supply chain managers. It automatically fetches sales orders from your WhatsApp and inserts them into your ERP system in real-time. The value for Manufacturers and Distributors is:
90% reduction in labor costs of data entry clerks,
90% reduction in return orders due to data-entry errors, &
50% faster order fulfillment which increases customer satisfaction and repeat orders.
Who is Logistify AI for?
The Logistify AI Assistant is for logistics and supply-chain managers who are responsible for sales-order management and inventory planning & management. Checkout our features page to see the list of automations the AI Assistant already performs.
How do I get started?
Simply email me at daniel@logistify.ai or WhatsApp +254 115 395572 with a workflow you need automated, and I'll help you skip the waitlist. I will onboard you myself.
