# Automate Entry of Sales Orders from WhatsApp into Your ERP System

> WhatsApp is how your customers already send orders. Logistify AI reads those messages and enters the data directly into your ERP — accurately and instantly.

- URL: https://logistify.ai/blog/automate-entry-of-sales-orders-from-whatsapp/
- Author: Daniel Emaasit, CEO, Logistify AI
- Published: 2024-09-04
- Category: Sales Order Agent

**Summary:** The Logistify AI Assistant automates the manual process of entry of sales orders from WhatsApp into your ERP, in real-time! The value: 90% reduction in labor costs, 90% reduction in return orders due to data-entry errors, & 50% faster order fulfillment.

## The Problem

Recently, we visited a manufacturer of bakery products in Nairobi, Kenya, who described the manual process of sales-order collection in their sales department. Almost 70% of their incoming sales orders arrive via Phone calls, SMS, and WhatsApp. 25% arrive via email from Modern Trade customers such as supermarkets, hospitals, and schools. Finally, 5% come via their e-commerce platform. They receive on average 1,500 orders per day.

They have dozens of data-entry clerks scanning sales emails, WhatsApp groups, and SMS to extract sales orders and manually enter them into their SYSPRO ERP. The regional sales managers described two major frustrations:

- It's error prone — almost 10% of return orders are due to data entry errors in quantities or SKUs ordered, leading to millions of shillings in lost sales.
- It's time consuming — dozens of data entry clerks spend 90% of their working hours on order entry alone, which delays fulfillment and reduces customer satisfaction.
- It's labor intensive — the company spends millions of shillings in labor costs that could be eliminated.

This challenge is not unique to WhatsApp orders — it is part of a larger coordination problem that runs across the entire order-to-cash cycle. Our [CEO's memo on the Coordination Tax](https://logistify.ai/blog/the-coordination-tax-the-16-trillion-cost-of-running-supply-chain-on-human-hands/) explains why this gap between communication channels and systems of record has persisted for so long, and what it costs the industry at scale.

## The Solution

We've built the [Logistify AI](https://logistify.ai/agents/sales-order/) Assistant to solve this problem. It's like ChatGPT for logistics and supply chain managers. It automatically fetches sales orders from WhatsApp and inserts them into your ERP system in real-time.

- 90% reduction in labor costs of data entry clerks
- 90% reduction in return orders due to data-entry errors
- 50% faster order fulfillment which increases customer satisfaction and repeat orders

## How do I get started?

Simply email us at daniel@logistify.ai or call +1 302 279 5510 with a workflow you need automated, and we'll help you skip the waitlist and onboard you personally.

## Related Articles

- [The Coordination Tax: The $1.6 Trillion Cost of Running Supply Chain on Human Hands](https://logistify.ai/blog/the-coordination-tax-the-16-trillion-cost-of-running-supply-chain-on-human-hands/)
- [What Is Sales Order Entry? The Definitive Guide](https://logistify.ai/blog/what-is-sales-order-entry/)