# Sales Order Service takes WhatsApp orders through a product order form

> Customers who message ORDER on WhatsApp now get a short form to pick products and quantities, and the completed form becomes a sales order.

- URL: https://logistify.ai/changelog/2026-06-03-whatsapp-order-form/
- Service: [Sales Order Service](https://logistify.ai/agents/sales-order/)
- Date: 2026-06-03

- Customers open the form by sending a message such as "ORDER", "New order", or "Place order".
- The form lists your active products in drop-down menus, with a quantity for each, up to five products per order.
- Customers can choose one of their saved delivery addresses.
- The completed form goes through the same steps as a typed WhatsApp order.