# Sales Order Service reads only the newest message in email order threads

> Email order intake now works out which message in a thread is new, so replies and quoted history don't create orders twice.

- URL: https://logistify.ai/changelog/2026-07-18-email-order-threads-forwards/
- Service: [Sales Order Service](https://logistify.ai/agents/sales-order/)
- Date: 2026-07-18

- A forwarded purchase order is processed even when the person forwarding it adds no note.
- A reply that confirms, thanks, asks a question, changes, or cancels an existing order does not create a new order.
- An order quoted further down a reply thread is not created again.
- A reply creates a new order only when it clearly asks for a new or separate order.