# Sales Order Service matches products from customer history, then your full catalog

> Every order line is now matched against the customer's past orders first and then against your whole product catalog, and only lines neither can settle go to a person.

- URL: https://logistify.ai/changelog/2026-08-12-product-matching-history-then-catalog/
- Service: [Sales Order Service](https://logistify.ai/agents/sales-order/)
- Date: 2026-08-12

- Each line is matched against the customer's past orders first, then against the full product catalog if history doesn't settle it.
- Customers with no order history are matched straight against the catalog.
- Only safely matched lines are added to the order. The escalation email lists each unmatched product with the reason it needs review.
- An order with an unmatched product is not sent to the ERP until someone reviews it.