# How to Send Payment Reminders and Late Fees With the Payments AI in Intuit Enterprise Suite > The Payments AI in Intuit Enterprise Suite suggests reminder schedules, late fees and payment methods on your invoices. It's US only, for users who can create or edit invoices. - URL: https://logistify.ai/guides/intuit-enterprise-suite/payments-ai-reminders-late-fees/ - Section: Intuit Enterprise Suite Guides, Receivables - Applies to: Intuit Enterprise Suite (US only) - Steps checked against: Intuit help articles for Intuit Enterprise Suite, checked 30 October 2026 - Updated: 2026-10-30 **Short answer:** To send payment reminders and late fees with the Payments AI in Intuit Enterprise Suite, create or open an invoice to see the Payments AI panel. It suggests a reminder schedule for invoices not paid by the due date, with an editable message, and you review it before approving. It also suggests a late fee for late invoices created after you apply it. The Payments AI is US only, for users who can create or edit invoices. ## Before you start - You're in the US. Intuit says the Payments AI is only available to US customers on QuickBooks Online Essentials, Plus or Advanced, or Intuit Enterprise Suite. - Your user has permission to create or edit invoices. The Payments AI is only available to those users. - Intuit's article doesn't say whether each suggestion needs a QuickBooks Payments account. The payment methods it suggests include credit card, ACH bank payments, PayPal and Venmo. ## Step 1: Open the Payments AI panel 1. Create a new invoice or open an existing one. The Payments AI panel appears. Some suggestions show even on a blank invoice. 2. To open the panel yourself, select the Intuit AI icon. 3. Your curated insights show at the very top of the panel. ## Step 2: Approve a reminder schedule 1. Let the Payments AI remind customers about invoices that aren't paid by the due date. 2. Review the reminder schedule it suggests before you approve it. 3. Edit the reminder message if you need to. The AI writes it with current details such as the invoice number, customer name and due date. ## Step 3: Turn reminders off if you don't want them 1. Go to Settings, then select Account and settings. 2. Select Sales, then find the Reminders section. 3. Select the Pencil ✎ icon to edit the section. 4. Turn off Automatic invoice reminders. 5. Select Save, then Done. ## Step 4: Set a late fee policy 1. Review the late fee the Payments AI suggests. You can customize it. 2. Apply it. The fee covers late invoices created after you apply it. 3. To turn off or change late fees for all invoices, go to Settings and turn off Late Fees in the Sales section. ## Step 5: Offer the suggested payment methods 1. Select the customer on the invoice. The AI suggests payment methods based on that customer's payment history and overall trends, such as credit card, ACH bank payments, PayPal and Venmo. 2. Apply only the methods you need. 3. If you use a suggested method, the AI updates the payment instructions so the customer can see how to pay you. ## Step 6: Send the invoice with a personalized email 1. Once the invoice is ready, select Save and Send. 2. Review the proposed email. The AI writes a subject line for that invoice and customer. If you have a default subject line or email body, it shows first. 3. To stop using the AI suggestions, select your default subject line and default email body. It remembers this for future invoices. ## Step 7: Auto-fill an invoice from a document (optional) 1. Find the Auto-fill option in the For You section. 2. Drag and drop the file, image or text into the Auto-fill section, or use the file selector to upload it. 3. Review the details the AI adds to the invoice. You might be asked to double-check some of the data. The same article says the Payments AI can start an estimate from a customer email in Gmail or Outlook. You connect your Gmail or Outlook account first, then select Autofill estimate for a lead. ## If something doesn't look right - You don't see the Payments AI panel: it's only for US customers, and only for users who can create or edit invoices. You can also select the Intuit AI icon to open it. - Reminders are going out that you don't want: turn off Automatic invoice reminders under Settings > Account and settings > Sales > Reminders. - An older late invoice has no late fee: the suggested fee applies to late invoices created after you apply it. - You'd rather not use the AI's email: select your default subject line and default email body. It remembers the choice. ## Where Intuit Enterprise Suite leaves the work to you - Every reminder schedule is a suggestion that someone has to approve. - A new late fee policy doesn't reach invoices created before you applied it. - Intuit's article covers reminder messages. It doesn't cover disputes, short payments or calling a customer. - Intuit's Payments AI article doesn't cover matching incoming payments to invoices. - Companies outside the US don't get the Payments AI. ## How Logistify helps Logistify doesn't send reminders, charge late fees or chase customers. When customers pay, its [Accounts Receivable Service](https://logistify.ai/agents/accounts-receivable/) matches payments from your bank file to open Intuit Enterprise Suite invoices. It's a managed service, not a connector or app. For the IES side, see [how to match bank deposits to invoices in Intuit Enterprise Suite](https://logistify.ai/guides/intuit-enterprise-suite/bank-deposits-matching-invoices/). ## Frequently Asked Questions ### Is the Payments AI available outside the US? No. Intuit says it's only available to US customers on QuickBooks Online Essentials, Plus or Advanced, or Intuit Enterprise Suite. ### Does the Payments AI send reminders without asking me? It suggests a reminder schedule, which you review before approving. You can turn off Automatic invoice reminders at any time under Settings > Account and settings > Sales. ### Does a new late fee apply to invoices that are already late? Intuit says the suggested late fee applies to late invoices created after you apply it. ### Who can see the Payments AI? Only users with permission to create or edit invoices. ### Can the Payments AI create an invoice from a document? Yes. The Auto-fill option in the For You section reads an uploaded document, photo or text and adds the details to your invoice. You might be asked to review some of the data. ## Sources - [Intuit: Get started with the Payments AI](https://quickbooks.intuit.com/learn-support/en-us/help-article/intuit-assist/get-started-payments-agent/L0FyKj9NL_US_en_US)