# How to Set Up Sell Price Tiers and Customer-Specific Prices in Unleashed

> Set up to 10 Sell Price Tiers, assign one to each customer, and add Customer Pricing for special deals. Here's the order Unleashed applies them in.

- URL: https://logistify.ai/guides/unleashed/sell-price-tiers-customer-pricing/
- Section: Unleashed Guides, Sales orders & quotes
- Applies to: Unleashed Lite, Core, Pro
- Steps checked against: Unleashed Help Centre articles, checked 23 October 2026
- Updated: 2026-10-23

**Short answer:** To set up sell price tiers in Unleashed, rename the tiers under Settings > System Settings > Sell Price Tiers, enter a price per tier on each product's Sale tab, then pick one Sell Price Tier on each customer's Details tab. Unleashed prices order lines in this order: Customer Pricing, then Quantity Price, then the customer's Sell Price Tier (less any customer Discount %), then Default Sell Price. Customer Pricing needs Core or Pro.

## Before you start

- You can use up to 10 Sell Price Tiers, such as Retail, Wholesale and Distributor.
- Tier prices aren't currency-specific. A customer gets the tier price as entered, whatever their currency.
- A customer's Sell Price Tier price beats the product's Default Sell Price.
- Customer Pricing, for prices agreed with one customer, isn't available on Lite. It needs Core or Pro.
- Price changes only apply to new sales orders. Existing orders keep their prices.

## How Unleashed picks the price on an order line

| Order | Price source | Applies when |
| --- | --- | --- |
| 1 | Customer Pricing | The customer has a price for the product or its Product Group, within any Valid From and Valid To dates. |
| 2 | Quantity Price | No Customer Pricing applies, and the product's Quantity Price dates and Min. Quantity are met. |
| 3 | Sell Price Tier | The customer has a tier. Any Discount (%) on the customer record applies on top. |
| 4 | Default Sell Price | The customer has no Sell Price Tier. |

*From Unleashed's article What is the Customer Pricing hierarchy?*

## Step 1: Name your tiers

1. From the main menu, go to Settings > System Settings > Sell Price Tiers.
2. Enter a name in each tier's Name field, for example Wholesale.
3. Click Save. Product and customer records show the new names straight away.

## Step 2: Enter tier prices on your products

1. For one product, open its record, click the Sale tab, then the Sell Price Tier tab. Enter a price for each tier and click Save.
2. For many products, go to Inventory > Products > Import/Export, click Export and select Products.
3. Edit the Default Sell Price and Sell Price Tier columns with exact prices, not percentages. Delete rows you aren't changing.
4. Save the CSV and upload it on the same Import/Export page.
5. To set tier prices as a markup, use Inventory > Products > Markup Price Update. Filter the products, pick the tiers, enter the markup percentage and click Update. The base can be Average Landed Cost, Last Cost, Default Purchase Price or Default Sell Price.

## Step 3: Assign a tier to each customer

1. Open the customer's record.
2. In the Details tab, choose one tier from the Sell Price Tier drop-down.
3. Enter a Discount (%) if the customer gets a standard discount on top of the tier.
4. Click Save. To assign tiers in bulk, use the Import Customers template.

## Step 4: Add customer-specific prices (Core and Pro)

1. Open the customer's record and go to the Customer Pricing tab.
2. In the Customer Pricing List section, pick a product in the Product field, or a Product Group from its drop-down.
3. Enter the Price/Discount% and set Price Type to Fixed Price or Discount%.
4. For a discount, set Discount From to the customer's Sell Price Tier price or the Default Sell Price.
5. Add a Min. Quantity, Valid From and Valid To if the deal has conditions, then click Add.
6. To manage many prices, use Export and Import on the customer's Customer Pricing tab.

## If something doesn't look right

- A customer isn't getting a quantity break: if they have Customer Pricing for the product, Quantity Prices don't apply to them.
- You changed a price but an open order didn't update: price changes only apply to new orders.
- No price appears on an order line: check a customer is assigned to the order first.
- The import file shows Sell Price Tier 1 instead of your tier name: the Import Products template doesn't support custom tier names.
- A foreign-currency customer got the wrong amount: tier prices aren't converted. Use a separate tier for that currency.
- To check where a price came from, hover over the i icon on the Price field when adding the line.

## Where Unleashed leaves the work to you

- Keeping up to 10 tier prices current on every product.
- Noticing when a buyer's purchase order shows a different price from the one Unleashed fills in.
- Renewing or ending Customer Pricing when the Valid To date passes.

## How Logistify helps

When Logistify's [Sales Order Service](https://logistify.ai/agents/sales-order/) enters an order into Unleashed, it uses the buyer's price when the order states one, and otherwise the customer's Unleashed sell price tier. A person reviews exceptions. Your tiers and Customer Pricing stay in Unleashed, set up by your team. The same pricing fills in when you [create a sales quote](https://logistify.ai/guides/unleashed/create-sales-quote-convert-to-sales-order/), and when you [import sales quotes](https://logistify.ai/guides/unleashed/import-sales-quotes-csv/) with Unit Price left blank.

## Frequently Asked Questions

### How many sell price tiers does Unleashed have?

Up to 10. They're named Sell Price Tier 1 to 10 until you rename them.

### Which wins in Unleashed, Customer Pricing or a Sell Price Tier?

Customer Pricing. Then Quantity Price, then the Sell Price Tier, then the Default Sell Price.

### Is Customer Pricing available on Unleashed Lite?

No. Unleashed's help article says Customer Pricing needs Core or Pro.

### Do sell price tiers convert currency?

No. Tier prices fill in as entered, whatever the customer's currency.

### Will changing a tier price update my open orders?

No. The new price only applies to sales orders created after the change.

## Sources

- [Unleashed: Sell Price Tiers](https://help-unleashed.theaccessgroup.com/en/articles/11582525-sell-price-tiers)
- [Unleashed: What is the Customer Pricing hierarchy?](https://help-unleashed.theaccessgroup.com/en/articles/11582144-what-is-the-customer-pricing-hierarchy)
- [Unleashed: Customers](https://help-unleashed.theaccessgroup.com/en/articles/11582127-customers)
- [Unleashed: Sales Orders](https://help-unleashed.theaccessgroup.com/en/articles/11582055-sales-orders)