---
title: "Support | Logistify AI"
description: "Get help with Logistify, including Logistify for QuickBooks Desktop, the read-only connector for ChatGPT and Claude: contact details, setup and troubleshooting."
url: https://logistify.ai/support/
---

Support

# Logistify Support

Get help with Logistify's services and with Logistify for QuickBooks Desktop, our read-only connector for ChatGPT and Claude.

## Contact us

Email [support@logistify.ai](mailto:support@logistify.ai) . Tell us your company name and what you were doing. If ChatGPT or Claude showed an error with a Logistify reference, include that reference too.

## Logistify for QuickBooks Desktop (ChatGPT and Claude)

The connector lets ChatGPT and Claude read a QuickBooks Desktop company file connected to Logistify. It only reads and never changes QuickBooks. Its address is https://mcp.logistify.ai/quickbooks-desktop/mcp.

For what it reads and step-by-step setup in Claude and ChatGPT, see [Logistify for QuickBooks Desktop: Connect ChatGPT and Claude to Your Company File](https://logistify.ai/blog/logistify-quickbooks-desktop-connector-chatgpt-claude/) .

### Common problems

#### QuickBooks didn't answer in time

Check that the company's Windows computer is on and QuickBooks Desktop is open with the right company file, then ask again.

#### The result is too large

Ask for fewer records at a time, or ask the assistant to leave out the order or invoice lines.

#### Sign-in won't connect your company

A company admin has to turn on Assistant Connectors in Logistify under Settings, Features. For now, people with the Admin or Customer Success Manager role can connect.

#### You don't have access to this data

Each kind of data follows the Logistify screen that shows it: invoices and payments follow Accounts Receivable, and suppliers and purchase orders follow the purchasing screens. Ask your company admin about your role.

#### The assistant asks which QuickBooks file you mean

Your company has more than one QuickBooks Desktop file connected to Logistify. Tell the assistant which one.

#### The assistant asks you to sign in again

The connection was removed, your access changed, or Assistant Connectors was turned off. Connect again, or ask your company admin.

#### You're reading the wrong company

Each connection reads one company. Connect again and choose the other company.

#### A list looks incomplete

Results come one page at a time. Ask for the next page. One page isn't a company total.

### Disconnecting

- In Logistify, open the company, go to Settings, ChatGPT and Claude, Connected assistants, and select Disconnect.
- Or disconnect it in ChatGPT's or Claude's settings.
- A company admin can turn off Assistant Connectors under Settings, Features to stop every connection for the company.

Each of these takes effect on the next request.

### Privacy and terms

What the connector collects, who receives it and how long it's kept are in section 4 of our [Privacy Policy](https://logistify.ai/privacy/) . Its terms are in section 3 of our [Terms of Service](https://logistify.ai/terms/) .

## Other services

For help with order entry, payments or supplier follow-up, email [support@logistify.ai](mailto:support@logistify.ai) . To talk about a new workflow, use our [contact form](https://logistify.ai/get-started/) .