Sales Order Service·June 3, 2026
Sales Order Service takes WhatsApp orders through a product order form
What changed
Customers who message ORDER on WhatsApp now get a short form to pick products and quantities, and the completed form becomes a sales order.
- Customers open the form by sending a message such as "ORDER", "New order", or "Place order".
- The form lists your active products in drop-down menus, with a quantity for each, up to five products per order.
- Customers can choose one of their saved delivery addresses.
- The completed form goes through the same steps as a typed WhatsApp order.
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