Sales Order Service·July 18, 2026
Sales Order Service reads only the newest message in email order threads
What changed
Email order intake now works out which message in a thread is new, so replies and quoted history don't create orders twice.
- A forwarded purchase order is processed even when the person forwarding it adds no note.
- A reply that confirms, thanks, asks a question, changes, or cancels an existing order does not create a new order.
- An order quoted further down a reply thread is not created again.
- A reply creates a new order only when it clearly asks for a new or separate order.
See every update
Logistify posts what shipped in its managed services, newest first.